This Policy was last reviewed and updated on 01 July 2024
Your Path Guide Pty Ltd
Your Path Guide Pty Ltd ACN 690 271 366 (Your Path Guide) values and respects the privacy of the people we deal with. Your Path Guide is committed to protecting your privacy and complying with the Privacy Act 1988 (Commonwealth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use, and disclose your personal information and how we maintain its quality and security.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g., your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
● Name
● Mailing or street address
● Date of birth
● Email address
● Phone number
Under certain circumstances, Your Path Guide may need to collect sensitive information about you. This might include detailed health information, next of kin or legal representatives and any information or opinion about your religious or philosophical beliefs. If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
● Interact with us over the phone
● Interact with us in person
● Interact with us online
● Participate in surveys or questionnaires
● Attend a Your Path Guide or co-hosted event
● Subscribe to our mailing list
Collecting personal information from third parties
We do not collect personal information from third-party sources.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● Provide you with information or services that you request from us
● Deliver to you a more personalised experience and service offering
● Improve the quality of the services and support we offer
● Internal administrative purposes
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● Our third-party service providers (for example, our IT providers)
● Our professional services advisors and partners (for example, Palliative Care or other end-of-life support services
How do we protect your personal information?
Your Path Guide will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● Having robust physical security of our premises and databases/records
● Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
● Having technological measures in place (for example, anti-virus software & firewalls etc)
Online activity
Cookies
The Your Path Guide website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Your Path Guide website.
We do not use cookies to identify you; they are used to improve your experience on our website(s). If you do not wish to use cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Commonwealth).
You consent to us sending you those direct marketing communications using any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt out of receiving marketing communications from us at any time by contacting us using the details set out in the “How to contact us” section below.
Retention of personal information
We will not keep your personal information for longer than necessary. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to do so to comply with applicable laws, such as record-keeping obligations.
How to access and correct your personal information
Your Path Guide will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us, and we will usually respond within 3 business days.
We will deal with such a request by following the procedure outlined below:
- Your Path Guide representative will provide a copy of the requestor’s personal information as held by the organisation.
- If the requestor asks for amendments to their personal information, this will be completed via a call and subsequently verified in writing with the requestor. In this case, the amendments will be updated in Your Path Guide’s records.
Links to third-party sites
Your Path Guide website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), that third-party website may collect personal information.
We make no representations or warranties regarding the privacy practices of any third-party provider or website and are not responsible for their privacy policies or content.
Third-party providers/websites are responsible for informing you about their privacy practices, and we encourage you to read their privacy policies.
Inquiries and complaints
If you have complaints about how Your Path Guide handles, processes, or manages your personal information, please contact Shannon Beresford, the owner. Note that we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to three business days for Your Path Guide to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Your Path Guide’s response to a complaint, you have the right to contact the Office of the Australian Information Commissioner (at http://www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Contact Number
+61 432 664 009
Your Path Guide Pty Ltd 